Some processes are easier to follow when you can see each step as it happens. These walkthroughs cover the most common consumer rights scenarios in Poland, from start to finish.
Walk through the process of notifying a seller that you're withdrawing from a distance contract. What to write, where to send it, and what happens next with your refund timeline.
A screen-by-screen walkthrough of composing a formal reklamacja. Covers what information to include, how to state your demand clearly, and how to submit it in a way that creates a documented record.
A guided tour of uokik.gov.pl — where to find consumer guidance, how to submit a report about an unfair practice, and what to expect when you call the consumer helpline.
When can you insist on a refund rather than accepting a repair? This walkthrough maps out the legal sequence and explains the specific conditions under which you can escalate from repair to price reduction to full refund.
Using the Omnibus Directive requirements, this walkthrough shows you how to verify whether a promotion is real. Includes how to read the 30-day lowest price display and what to do if a retailer isn't showing it correctly.
Inspekcja Handlowa offers mediation between consumers and sellers as an alternative to court. This walkthrough explains how to initiate the process, what to bring, and what kinds of outcomes mediation typically produces.
We're working on additional guides covering digital goods, subscription cancellations, and dealing with marketplace sellers. Check back or get in touch if there's a specific topic you'd like covered.
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